Scope
This Acceptable Use Policy ("AUP") applies to every customer of OMAX GROUP LTD ("OmaxTelecom", "we", "us") and to anyone who uses our services through a customer's account, including the customer's own end users. It covers voice, SMS, numbers, DIDs, number lookup and validation, and mobile data and eSIM services. It forms part of our Terms & Conditions.
Prohibited use
You must not use our services, or allow them to be used, for any of the following:
- Fraud. Any fraudulent activity, including phishing, smishing, vishing, impersonation and scams.
- Spam and unsolicited traffic. Sending messages or calls to recipients who have not given the consent required by law in the destination country.
- Robocalls. Automated or pre-recorded calls without the required consent, or in breach of local robocall rules.
- Wangiri. One-ring or short calls intended to make recipients call back premium or high-cost numbers.
- Artificially inflated traffic. Generating SMS or call traffic with no genuine recipient, including SMS pumping and traffic inflation.
- CLI spoofing. Presenting a caller ID or sender ID that you are not entitled to use, or that misleads the recipient about who is calling or sending.
- Mass account creation. Using numbers to create or verify accounts on third-party services in bulk.
- Receiving verification codes for third parties. Using numbers to receive one-time passwords or verification codes on behalf of other people or businesses.
- Illegal content. Transmitting content that is unlawful in the origin or destination country, including content that infringes the rights of others.
- Sanctions. Providing services to, or sending traffic on behalf of, persons, entities or countries subject to UK, EU, UN or US sanctions.
- Network abuse. Interfering with our network, our partners' networks or other customers, including attempts to gain unauthorised access.
Customer obligations
- Provide accurate information during identity and company verification, and keep it up to date.
- Use numbers, routes and sender IDs only for the purpose you declared during onboarding.
- Keep records of recipient consent where the law requires it, and provide them to us on request.
- Make sure your own customers and end users comply with this AUP. You are responsible for all traffic sent through your account.
- Cooperate with our investigations and with requests from regulators and law enforcement.
Enforcement
If we believe this AUP has been breached, we may, without prior notice: block the traffic concerned, suspend the affected numbers, routes or sender IDs, suspend the account, or terminate the agreement. We may withhold payment or credit related to fraudulent or artificially inflated traffic, and we may report the activity to the relevant regulator, network operator or law enforcement authority.
Reporting abuse
To report unwanted calls or messages carried by us, or any other breach of this AUP, email [email protected] or use the Report Abuse form. Include the originating number, the date and time, and the content of the call or message where possible.
Changes
We may update this AUP to reflect changes in law, regulation or our services. The version published on this page applies.